FREQUENTLY ASKED QUESTIONS

YOUR TOUR

We’ll meet you at the airport (or port, or bus station) and take you to your hotel, simple as that, no matter what time your flight arrives. It’s no fun arriving in a foreign country and having to make your way to your hotel on your own or being hassled by taxi drivers and all the other touts that are a fixture just outside the airport doors. On a Southern Crossings tour, we’ll have one of our representatives there instead, with a big, bright placard with your name on it and secure and reliable transport to your hotel. If for some reason your flight is delayed, we’ll be checking your flight status and be there waiting when you do arrive.

 

Accordion SamYes, we can! We specialize in custom, depart any day tours for individuals, friends, families and small groups. We will work with you to put together a perfect itinerary for you including your favorite spots to visit. If you have special interests, please let us know. We will work with you until we have the perfect custom trip planned for you.ple Description

 

If you check carefully, you’ll find we include more in your tour than most companies, whether it’s something small like entrance fees or something big like domestic flights. The price of the tour always includes transfers from (and back to) the airport, profesional bilingual Southern Crossings guides throughout your trip, all internal transport including domestic flights, all accommodation, and excursions (including entrance fees). Please refer to your custom itinerary or online itinerary to see a detailed list of what’s included on each tour. You can find this in the What’s Included section of each trip itinerary and details section. You will also find a section called What’s Not Included on each itinerary. We are particularly pleased to always include domestic flights and transfers in the basic price. This is just one of the things that sets us apart from most other tour companies. If you have air miles or a discount with the airlines and would like to purchase your own domestic flights, or have already purchased your flights before contacting us, let us know.

 

Our tours on our web pages include 3 star accommodations, all are clean and comfortable locally-run hotels located close to the main center of each town you will be staying in. Most of our passengers say the accommodations were nicer and cozier than they expected. Accommodation is based on two passengers with 24-hour hot water and always private bathrooms. Please ask to see our Accommodations Page where you will find a list of our favorite hotels and more info on upgrading to luxurious 4 and 5 star hotels. Econo tours include 2 star accommodations which are more basic but still clean and safe and with private bathrooms. 2 star hotels may not have room service, wifi or telephones in the rooms. Keep in mind if you have a favorite hotel, have been recommended a hotel by a friend or have seen something you are interested in on Trip Advisor or elsewhere just let us know, we can include the hotel of your choice in your quote.

 

Yes, only if traveling to Peru. Depending on your tour we sometimes require a $200 per person local payment due in cash upon your arrival in Cuzco ($400 for luxury trips). This payment is used for entrances and services and helps us keep your trip costs down. It is part of your total trip cost not a fee on top of your tour cost. If traveling to the another country in South America we do not require a cash payment.

 

Our trekking and camping experiences are extremely well-supported, with cooks that prepare delicious meals and porters or mule teams that carry most of the load and prepare our campsites. Additionally, we always carry a dining and toilet tent for the comfort of the group when facilities aren’t available on the trail.

 

Of course, you can! We will work with you to create a customized itinerary that suits all your interests, so you get the most out of your trip. We can book you an extra night of hotel accommodation and can do some exploring on your own (or just relax) or we can organize an extra tour or activity for you.

 

Not at all. Our cultural tours include moderate walking but are not exhausting. All of our trekking, biking and rafting trips are designed for the average healthy person, with or without experience in the specific sport. On the Inca Trail and other treks we offer, there is never any pressure to keep up with the group or to slow down and wait for anyone. Our guides will let the faster hikers advance to the designated camp site and stay behind with the slower members. Sometimes the slower members of the group are interested in exploring more sites and taking photos along the way. When you arrive to camp the tents are pitched, and our cooks are already preparing lunch or dinner. The idea is to have fun hiking and let us take care of the rest! Our biking tours are for everyone, all skill levels are welcome. If you are into extreme mountain biking and would like a private tour let us know we’d be happy to arrange a special tour for you.
Purchasing a trip cancellation policy for your Southern Crossings custom South America tour is not mandatory although we highly recommend it. It’s certainly worth getting a quote to see how much it would cost to insure your trip.

TRAVELING IN SOUTH AMERICA

All travelers to Peru and Ecuador are required to have a passport valid for at least six months from date of entry. Visas are not required for E.U., U.S., Canadian, Australian or New Zealand passport holders. For other nationalities, please consult the nearest Peruvian embassy or consulate. An onward ticket and proof of funds may also be required at entry and should be available to show to immigration. Traveler’s checks, currency, or a bank statement, from the bank or printed off the internet, are sufficient for proof of funds.

All travelers to Brazil are required to have a passport valid for at least six months from date of entry. Visas are not required for U.K., New Zealand and most E.U. passport holders (excluding Cypriots, Maltese, Estonians and Latvians). A visa is required for U.S., Canadian and Australian citizens. U.S. citizens, please visit the U.S. state department website Canadian citizens, please visit the Canadian State foreign affairs website and Australian citizens, please visit the Australian department of foreign affairs website. For other nationalities, please consult the nearest Brazilian embassy or consulate. An onward ticket and proof of funds may also be required at entry and should be available to show to immigration. Traveler’s checks, currency, or a bank statement, from the bank or printed off the internet, are sufficient for proof of funds.

All travelers to Bolivia are required to have a passport valid for at least six months from date of entry. Visas are not required for E.U., Canadian, U.S., Australian or New Zealand passport holders. For other nationalities, please consult the nearest Bolivian embassy or consulate. An onward ticket and proof of funds may also be required at entry and should be available to show to immigration. Traveler’s checks, currency, or a bank statement, from the bank or printed off the internet, are sufficient for proof of funds.

All travelers to Argentina are required to have a passport valid for at least six months from date of entry. US, Canadian and Australian citizens are required to obtain a Visa or Reciprocity Fee in order to enter the country. This Reciprocity Fee must be obtained prior to entering the country. Airlines will not let you board the plane without a printed copy of the Reciprocity Fee. You must present the Reciprocity Fee at Immigration Control upon entering the country.

Check with us and the nearest embassy or consulate whether your nationality requires a visa for the country (countries) you will be visiting.
Foreign currency is generally not accepted, and one must change cash into local currency or withdraw local currency from ATM machines. Exchange houses are plentiful in all towns and cities we will be visiting, and the U.S. dollar is the easiest currency to change. It is highly recommended that you use U.S. dollars for cash exchange, but Euros and Pounds are also exchangeable in most places. The U.S. dollar is accpeted as local currency in Ecuador. Please note: ripped bills are not accepted in Peru for exchange. Inspect your bills prior to departing for Peru to avoid any hassle. Our guides and representatives can help you exchange money if you’d like. Currency Converter

ATMs with MasterCard, Visa, Cirrus, and Star logos are in all major cities and dispense local currency at a good exchange rate. You should advise your bank that you will be traveling abroad or your card may not work in South America.

We don’t recommend bringing traveler’s checks because of the high commission fees. There is often a 5-8% fee to cash them. If you choose to bring them, American Express or Visa are best. Do not bring Money Grams or International Money Orders, as they are extremely difficult to exchange.

Peru Money guide The unit of currency in Peru is the nuevo sol. Automatic cash points are available in Lima, Arequipa, Nazca, Ica, and Cuzco. Visa, MasterCard, Plus, and Cirrus are the most common usable types of cards. Banks and exchange houses are available in Lima and Cuzco. For currency, U.S. dollars are recommended and most easily exchanged. Please note that cash must be untorn. It can be older looking, but even the slightest tear on an edge will make it unchangeable. Acceptable bills come out of the ATMs in country. Expect to spend about US$5-12 on a meal, US$2 on a beer, water or soft drink in Peru. Artisan market prices are usually lower than people expect. Alpaca sweaters, for example, run between $5 and $30.

Ecuador and the Galapagos Islands Money guide The unit of currency in Ecuador is the US dollar. Automatic cash points are available in Quito and Guayaquil. Credit cards and cash are accepted on the Galapagos Islands. Visa, MasterCard, Plus, and Cirrus are the most common usable types of cards. Banks and exchange houses are available in Quito, Guayaquil and Cuenca. Acceptable bills come out of the ATMs in country. Expect to spend about US$7-20 on a meal, US$2 on a beer, water or soft drink. Artisan market prices are usually lower than people expect. Alpaca sweaters for example cost between $5 and $30.

Brazil Money guide The unit of currency in Brazil is the Brazilian Real. Automatic cash points are available in Rio de Janeiro. Visa, MasterCard, Plus, and Cirrus are the most common usable types of cards. Banks and exchange houses are available in Rio de Janeiro. For currency, U.S. dollars are recommended and most easily exchanged. Acceptable bills come out of the ATMs in country. Expect to spend about US$45 a day on food, US$2 on a beer, water or soft drink in Brazil.

Bolivia Money guide The unit of currency in Bolivia is the Boliviano. Automatic cash points are available in La Paz. Visa, MasterCard, Plus, and Cirrus are the most common usable types of cards. Banks and exchange houses are available in La Paz, and exchange houses are available in Copacabana. For currency, U.S. dollars are recommended and most easily exchanged. Please note that cash must be untorn. It can be older looking, but even the slightest tear on an edge will make it un-changeable. Acceptable bills come out of the ATMs in country. Expect to spend about US$4-11 on a meal, US$1 on a beer, water or soft drink in Bolivia. Artisan market prices are usually lower than people expect. Alpaca sweaters, for example, run between $5 and $30.
Peru runs on 220V, so you’ll need an adapter if your country is 110. Bolivia runs on 220 or 110, depending on the location. Note that many appliances and devices such as laptops are adaptable up to 240V – check the specs on the device. Ecuador uses 120V. Brazil uses mostly 110V, but some northern cities use 220V. Argentina and Chile use 220V.

 

Don’t worry, you’ll be fine if you can’t speak Spanish and if you wish to learn more you will have many opportunities to practice. While it would be helpful to know and understand a few basic words (like hola, buenos dias, buenas tardes, buenas noches, gracias, por favor, or baño…), you will be with qualified bilingual guides throughout your trip, and most restaurants and hotels manage at least basic English. If you do speak Spanish and wish to practice or you are a native speaker you will have many opportunities to interact with locals if you wish.

 

Please don’t drink tap water. There is safe bottled water available for sale in all towns, cities, hotels and sites you will be visiting, normally costing around $1.50 per large bottle. On trekking and other adventure sport excursions, water is provided and boiled or purified. Any restaurants that we recommend will use boiled or bottled water in lemonade, juices and other drinks.

 

Anything you desire! Some tour companies include meals and add it on to the tour price, but we find this to be a little too restrictive. While we can (and do) suggest some great restaurants, and sometimes dine with our passengers, we recognize that different people have different tastes and different budgets. So we allow you the opportunity to explore this aspect of traveling on your own. South America offers a huge variety of mouth-watering, and sometimes bizarre, cuisines to sample. To be sure, burgers and pizza are available just about everywhere, but how about fresh seafood ceviche from the Peruvian coast, or your sister’s childhood pet, guinea pig, a specialty in the high Andes? There are also vegetarian options everywhere and even vegetarian restaurants in most cities. We are happy to make dinner or lunch reservations, just let us know.

Sections of your tour may include meals. Please see What’s Included on your trip itinerary. All meals are included on the Inca Trail, homestays, and Galapagos cruises. Breakfast is always included at your hotel.

Buen provecho = Enjoy your meal

If you are interested in the culinary arts please have a look at our Peru culinary tour. We’d be happy to organize a cooking class if you have time to add that to your custom itinerary.

 

We have a whole slew of suggestions! From places to visit, foods to try or hidden gems of the city, we will work with you to plan any free time you want to fill. During your initial trip briefing we will suggest a number of things to do and will provide a welcome pack with additional information and maps. Please let us know if you have any special interests or hobbies.

 

Tipping is totally at your discretion and is not a requirement in South America or on Southern Crossings Tours. With that being said, tipping is always a great way to show your appreciation to the people serving you and will be warmly accepted. We only suggest tipping if the service is what you consider to be above average. Tips can be paid in US dollars and/or local currency whatever is easier for you. Below are some suggestions:

For your guides, if you wish to tip them, we suggest $5-10 per person per day.

On treks or other all-day sport activities such as the Inca Trail if you want to tip we recommend US$10-$15 per person per day, to be divided amongst the staff. If every group member on the trek follows this guideline, the porters/horsemen, cooks and guides should all be happy. Normally the head guide will pass around an envelope for passengers to put a tip in and will split the tip with amongst the staff. If you feel a staff member has gone above and beyond to help you out, you may give that person an additional tip directly to that person.

If you wish to tip your private driver $5 is acceptable. It is not customary to tip taxi drivers.

A 10% tip at restaurants, 1 sol ($0.30) per drink at a bar.

All 3 to 5-star hotels have already been paid a 10% service fee by Southern Crossings on your behalf.

Hotel porters and bell boys $1 (or equivalent) per bag. A little more if at a 4- or 5-star hotel. If you permit anyone at the airport who is not a Southern Crossings employee to help you with your bags, they will expect a small tip.

Again, tipping is totally at your discretion and you will never be put on the spot or in an uncomfortable situation to tip.

If you are scheduled to have the same guide or driver for more than one day you can tip them once at the end instead of several times if you prefer.

We suggest $40 a day, depending on your dining preferences and the purchases you plan on making. If you’re just buying food and non-alcoholic drinks, $40 should be plenty but add on more if you wish to purchase gifts. Please keep in mind that you can take out local currency or dollars at ATM machines along the way. Make sure to notify your bank that you will be traveling to South America if you wish to use your ATM card.

 

To call home, the hotel reception can connect you, or if you want a better rate, phone cards can be purchased in most small stores and pharmacies in all cities. There are also many phone centers, or places with individual, private cabins that charge a variety of rates to call internationally. Ask your cellphone provider if you service will work abroad if you wish to use it while on tour. Internet is everywhere, and on just about every street corner you can find an Internet Cafe with a good, fairly fast connection for about a dollar an hour. Also, most of the hotels you will be staying at in larger towns will have wi-fi and/or internet access stations if you want to call on skype.
Like many tourist destinations, some pick pocketing and other non-violent thefts do occur; but not often. Taking precautions, such as securing your belongings in an inaccessible pocket or money belt is never a bad idea. You can also store valuables in your hotel safe. With Southern Crossings you will be traveling with drivers and guides who will be looking after you during your trip, so there’s no need to worry while you’re here.

 

A few weeks before your trip, you will receive a travel voucher with a day by day break down of all the information you will need for your trip including hotel names, addresses and telephone numbers. Southern Crossings’ office and emergency mobile phone numbers will also be included on the travel voucher.
 

MEDICAL

Accordion Sample DescripA yellow fever vaccination and certificate are recommended to travel to the Amazon basin of Peru and Ecuador and should be received at least 10 days before the date of entry. Travelers should make sure standard vaccinations such as tetanus are up to date and may also want to consider vaccinations for hepatitis and a malaria prophylaxis if traveling to the rainforest. Please consult your physician or local health department regarding these matters.

U.S. citizens are required to have a yellow fever vaccination to enter any part of Bolivia, as part of the visa requirement.

Brazil‘s yellow fever vaccination requirements are posted on the internet and seem to be constantly changing and varies depending on your nationality and where you are arriving from. To be safe, it is highly recommended to get a yellow fever vaccination before travelling to Brazil.tion

In Peru, you’ll be flying into Lima, which is at sea level, then normally moving on to Cuzco, which is at an altitude of 11,200ft./3,400m above sea level. Nazca and the Amazon basin are both near sea level. Dead Woman’s Pass on the Inca Trail reaches an altitude of 13,020ft./4,200m, and Lake Titicaca at just under 12,400ft./4,000m. Machu Picchu is a bit lower, at 7,970ft./2,430m.

In Bolivia, La Paz, Tiwanaku, Lake Titicaca, Potosi and Uyuni are all over 11,000ft./3,548m, while Sucre is at about 8,000ft./2,580m and the rainforest is near sea level.

In Ecuador, Quito is at 9,200ft/2,800m.

In Brazil altitude is not an issue.

Altitude affects everyone differently, and age and physical fitness don’t have much to do with it. Common symptoms are lightheadedness, shortness of breath, headache and mild nausea. After a day or two of acclimatization most people feel back to normal. The best way to keep from feeling the altitude is to drink plenty of water to stay hydrated and eat lightly when you first arrive to altitude.

If you feel strongly affected by the change of altitude, there is medication (acetazolamide) that can be purchased inexpensively in pharmacies in Lima, Cuzco, Quito and La Paz, though most don’t find these necessary. (Note that acetazolamide is a sulfa drug.) Coca tea helps, you will be offered a cup at your hotel and can find coca leaf in local markets. Also, oxygen is available at most hotels if you are seriously affected. Most passengers only experience minor symptoms or none at all. If you have any health concerns, please consult your local physician regarding these matters.

We recommend you have some type of travel medical travel insurance for your Southern Crossings tour. Just a basic travel medical insurance which includes emergency evacuation is adequate. Any medical plan that covers you abroad is fine. It’s never a bad idea to have trip cancellation insurance as well. Just be aware that no medical services are included on your tour and by agreeing to our terms and conditions you are confirming that you understand this.
 

WEATHER

Depending on what time of the year your trip is and which tour you choose, the climate varies. The rainy season is generally from mid November to mid April, but rain is possible at any time of year, especially in high mountains and cloud forest, and one should always be prepared. The climate in sites we will visit is as follows:

Quito: days are warm if sunny, slightly chilly if cloudy. Nights are chilly. Temperatures can vary between 46° to 70° Fahrenheit or 8° to 21° Celsius.

Cusco: days are warm if sunny, slightly chilly if cloudy. Nights are chilly to cold.

Machu Picchu: similar to Cuzco, but warmer and with more chance of rain.

Lake Titicaca: similar to Cuzco but much colder at night and when there’s no sun because of the higher altitude.

Lima: warm to hot days, cool evenings, almost never any rain. Beautiful in the summer (Dec-Abril), average temperature is 75°F (24°C). Often overcast the rest of the year with an average temperature of 65°F (19°C). With a wetsuit you can surf all year.

Amazon basin: hot and humid year-round, rain posible all year. Average maximum daytime temperatures are between 30 and 33 ºC (85 – 91 ºF). Night-time average minimums are between 18 and 23 ºC (64 – 73 ºF). We recommend light clothing (in weight and in color) that fully cover arms and legs to avoid mosquito bites.

Guayaquil and Galapagos Islands: hot and humid, rain always possible. Galápagos can have a cooler, more moderate climate depending on current conditions. One should come prepared for outdoor activity with temperatures ranging from 70° to 90° Fahrenheit or 21° to 32° Celsius and for extremes of sun and the possibility of rain.

The weather in the Galapagos Islands is beautiful all year. There are two seasons:

Hot Season: December to May – tropical temperatures; hot and humid from 79°F- 85°F (26°C-30°C). The water temperature average is 79°F (26°C).

Dry Season: July to November – Weather tend to be cloudier, cooler and drier with air temperature from 72°F-79°F (23°C-26°C). Water temperatures range between 70°F-72°F (20°C-23°C).

Ica and Nazca: similar to Lima but hotter and sunnier.

Inca Trail: all ranges of weather from hot to possible snow and rain at higher elevations. Most people trek in shorts or light pants (synthetic, fast-drying fibers are preferable to cotton) and a t-shirt, and carry a layer or two (thin fleece and micro-fibers are, again, preferable to cotton), plus a poncho or other rain gear. Sometimes there are small biting insects on sections of the trail, so even in warm weather some people opt to cover more skin with a long sleeve t-shirt and long pants.

Apurimac River/Rafting: warm to hot days, chilly nights with possibility of rain. Rafting gear/wetsuits included on the tour.

Brazil has a tropical and subtropical climate and is an all-year round destination. The Brazilian winter lasts for only three months from June to August. Summer is from December to February. The temperature varies in winter between 55- and 64-degrees Fahrenheit (13 and 18 degrees Celsius). During the summer, temperatures can reach 86 to 104 degrees Fahrenheit (30 to 40 degrees Celsius). In Rio de Janeiro and southern regions there are often showers and heavy humidity.

 

Rain is possible at any time of year, especially in high mountains and on the Bolivian altiplano, and one should always be prepared. The climate in sites we will visit is as follows:

La Paz, Lake Titicaca, Tiwanaku, Potosi and Salar de Uyuni: days are warm if sunny, chilly if cloudy. Nights are cold in La Paz and can be extremely cold in Uyuni and Potosi.

Amazon basin: hot and humid year-round. We recommend light clothing (in weight and in color) that fully cover arms and legs to avoid mosquito bites.

Sucre: warm days, cool evenings.

LUGGAGE, PACKING AND STORAGE

International airlines limit baggage to approximately 50 pounds (23 kilos) per passenger. Check with your airline for more details. Within Peru you are allowed 23 kilos (50 lbs.) Within Ecuador you are allowed 20 kilos (44 lbs.) of checked baggage as well as one carry-on and another small, purse-like item.

The carry-on size regulations are the same as international carry-on size regulations. Southern Crossings doesn’t have specific regulations on how much luggage you can bring with you. However, due to space limitations and the fact that there will be some traveling from town to town, we advise you not to pack too much. In general, one suitcase and one day pack should be sufficient. In our experience, light packers are happy travelers! If you are returning to the same hotel later on in your trip you can always safely store anything you have purchased or don’t need at that moment in hotel storage. Here is a basic list of what we recommend you bring with you. As always, if you have any questions about something specific, feel free to email us.

  • Passport and, if necessary, visa
  • Cash and/or ATM card (notify your bank that you will be travelling to South America)
  • International Airline ticket
  • Photocopies of airline ticket and documents (passport, credit cards, etc.)
  • Wearable pouch for documents and money
  • Sturdy backpack or suitcase
  • Smaller, comfortable day pack
  • Trekking/walking boots or sneakers, comfortable and worn-in
  • Teva style sandals or flip-flops
  • Rain poncho or jacket
  • Waterproof pants
  • Sun hat
  • Hat for cold weather
  • Good, warm clothing for cold weather (think layers)
  • T-shirts
  • Socks (thin wool or biking socks are best), undergarments
  • Swimsuit for hot springs, pools or Ocean
  • Camelbak or Nalgene refillable bottle
  • Flashlight and/or head lamps
  • Binoculars
  • Sunscreen (biodegradable & eco-friendly)
  • Insect repellent (biodegradable & eco-friendly)
  • Lip balm
  • Earplugs
  • Alarm clock or watch
  • Sanitizing hand wipes or gel
  • Camera
  • Reading material
  • Toiletries



For most tours, one should come prepared for outdoor activity at temperatures ranging from 40° to 85° Fahrenheit / 4° to 30° Celsius, and for extremes of sun and the possibility of rain. Note that it is best to bring from home such items as prescription medications, eyewear and care, unusual film and camera batteries. Please bring all cell phone and camera batteries home to be recycled or disposed of properly! You don´t need a cell phone while on tour but if you do have one and would like us to be able to call you please advise us.

Yes, you can. You don’t have to bring everything with you, unless you’re not coming back to the same hotel. All hotels where you will be staying will have a deposit for luggage that you’d like to leave. There is luggage storage in the Lima airport. If you are going into the Miraflores district for a few hours prior to your international flight on your departure day you will be asked to leave your luggage at the airport storage lockers located directly outside the domestic terminal to your right. The cost is approximately US$4.50. When traveling to a jungle lodge you will be asked to leave the majority of your luggage in the main office and only bring what you need to the lodge. A porter will carry 22lbs or 10 kilos for you to the lodge. You may also carry a day pack.

You won’t be able to bring all your luggage to Machu Picchu. Please leave the majority of your luggage at your hotel and only bring a backpack or a carry-on size suitcase.
No, fancy clothes are by no means necessary but might come in handy in cities. Most passengers’ focus is on travelling light but if you have room bring what you are comfortable with. There are some swanky spots in Lima, Quito, Cuzco, Buenos Aires, Rio de Janeiro and La Paz but in most places the “dress code” is casual. Even upscale restaurants have a fairly casual dress code, especially for foreign tourists.

 

Yes, if time permits. If you are returning to a hotel after a trek or a trip elsewhere you can leave your laundry at a local laundromat or have the hotel reception take care of it. That way you will have some clean clothes waiting for you when you return.

 

No. If you really prefer your own sleeping bag, bring it, but otherwise go ahead and save space when packing. We include quality sleeping bags and Thermarest mats on our treks. Trekking poles are not included but can be rented for a fee of approximately US $20 for the entire trek. Many people find them to be helpful on the steeper sections of trail. They are not allowed to be used while in archaeological sites.